Supporting Victims of Crime: An Interview with an NDC Court Advocate

Author: Kaitlyn Savage

Each year, National Crime Victims’ Rights Week serves as a time to recognize the resilience of survivors and raise awareness about the rights and resources available to those impacted by crime. It also highlights the vital role advocates play in helping victims navigate the justice system and begin the path toward healing. This year, the important week falls between April 19th and April 26th. 

To spread awareness, we asked Ms. Nancy Swift, a Court Advocate at New Directions Center, a series of questions about her work, the challenges victims face, and how the community can offer meaningful support.

What does it look like to be an advocate for victims?

Ms. Swift explained that her role centers on three (3) key areas: information, emotional support, and access to resources.

First, she provides guidance through the legal process. “Many of them have never been in court before and they don't know what to expect,” she said. “I explain the legal process to them. I also help them prepare their evidence for court.” By helping victims understand what a judge may be looking for, she equips them to feel more prepared and confident.

Second, she offers emotional support during an incredibly difficult time. “It's difficult to face your abuser in court. It's nerve-wracking for victims to stand in front of a judge and tell their story,” Ms. Swift shared. “I make sure victims don't have to face this alone.”

Finally, she connects clients with services through New Directions Center. “New Directions Center offers multiple client services, including an emergency shelter, counseling, and assistance with finding other resources in the community,” she noted. These resources help address both immediate safety concerns and long-term recovery needs.

What barriers do victims face in the justice system?

According to Ms. Swift, one of the greatest challenges is understanding how the system works. “They may know that they can obtain a protective order, but don't always know where to go or how to apply,” she explained. Many victims also struggle to find legal assistance or may need to represent themselves without fully understanding the process.

She emphasized that legal language can be confusing and overwhelming, especially during a time of emotional distress. Victims are often dealing with fear, uncertainty, and practical concerns such as housing and financial stability. “There’s so much information to take in, yet this is also a very difficult time for victims,” she said.

Advocates help bridge this gap by offering clear explanations and ongoing support. “It is helpful for victims to have an advocate to support them, explain the process and answer questions,” Ms. Swift added.

What should people understand about survivor justice?

Ms. Swift noted that survivor justice is still a relatively new concept. Historically, the legal system focused primarily on prosecuting crimes rather than addressing the needs of victims. “In the eyes of the court, a victim is considered a ‘witness’ to the crime,” she explained, highlighting how the system once overlooked the personal impact of crime.

That began to shift in the 1960s with the creation of the first victim compensation fund. In the decades that followed, additional milestones helped shape the victims’ rights movement, including national awareness efforts and key legislation such as the Victims of Crime Act.

“Victims rights have really only been officially recognized in this country in the last 50 years,” Ms. Swift said. “This concept of victim rights and the need for advocacy is really new and growing rapidly.” She expressed optimism about the future, adding that it will be exciting to see how the field continues to evolve.

How can the community support victims of crime?

Ms. Swift emphasized that the most important thing community members can do is believe victims. “If someone says they are a victim, assume they are probably telling you the truth,” she said.

She also stressed the importance of avoiding victim-blaming. “The offender broke the law and they are the one responsible,” she stated. Offering support, even in simple ways, can have a powerful impact. “Just being present can make a huge difference.”

Finally, she encouraged people to connect victims with local resources. “Reach out to agencies like New Directions Center. If we can't help directly, we can help point you to someone who can,” Ms. Swift said.

If you or someone you know is in need of services, please call the New Directions Center 24/7 hotline at (540)886-6800.